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  • Catherine Bennett: When they ask for sponsorship, tell them to get on their bikes

    If, as seems likely, they have survived their South African motorcycling holiday, princes William and Harry should soon be enjoying their second heroes' welcome in two days. The first was scheduled by their tour operator to occur this weekend, on the last leg of their eight-day journey, with the town of Port Elizabeth required to supply 'a police cavalcade' and 'pomp and ceremony to welcome you home'. For the second, we can surely count on the BBC, which has repeatedly expressed keen appreciation of the skill and valour this holiday will have demanded from William and Harry.Or 'the young princes' as its royal correspondent Peter Hunt poignantly calls them, as if they will soon be confined, once again, to a shared chamber in a doomy Tower, their hoodies replaced with black velvet suits by Millais and their return to the shimmering veldt about as likely as a conjugal visit from Chelsy Davy.Amid all this idolatry, it has not always been clear what made their Enduro Africa expedition any different from, say, a long motorbike trip organised by an obscurish tour business which has now, thanks to unstinting media repetition, branded itself a global charitable endeavour. One gathers, from 'Enduro', that hardships of a noisy, mechanical nature will have been overcome, and from 'Africa', that this was the price of helping the needy. But in interviews, Enduro's lucky beneficiaries have stimulated less interest than the princes' sang-froid. Just 'how gruelling,' asked one correspondent, did they expect this journey to beAnd yet, as the Enduro Africa website indicates, the world is full of hobbyists who would like nothing better than to experience this agony for themselves. Former travellers testify to the awesome, life-changing nature of an isolated biking holiday, accompanied by no more than around 100 like-minded white folks and a few locals to mend stuff. 'People can be very happy with very little,' concludes one traveller. Even before they had set off, one prince - it might have been the other - averred that 'there may be an opinion that we're just riding bikes, but we're not'. On the first day, they also wore tribal-style face paint.Interested Then sign up, pronto, for a place on the 2009 trip, since recent stories about catastrophic climate change appear to have done little to discourage the truly idealistic biker. 'This challenge offers you the opportunity to learn about yourself and push your limits,' tantalises Enduro-whatsit. 'The aim of the rally is to raise at least &amppound;150,000 to the charities we support.' Best not to be too ambitious. But how much does it cost to follow in the exhaust fumes of the princes Here is the splendid thing: because this holiday is also a personal challenge which benefits poor people, it need not cost the holidaymaker anything at all.Here's how. 'Riders will need to raise a minimum of &amppound;4,995 in sponsorship,' say the organisers, requesting that this be sent to them direct. 'For each participant, we promise to donate a minimum of &amppound;1,500 from your overall sponsorship target.' This year, the charities benefiting, once the business has subtracted its share, include Harry's Clarence House-based Sentebale, in aid of Aids orphans, whose first accounts were published last March. These showed that of &amppound;1.15m raised for the charity, a dismal fraction - &amppound;84,000 - had been distributed to the children.But many other longer-established charities are eager to profit from similar arrangements, from, say, Devon's Donkey Sanctuary, with its moderately gruelling three-day Spanish hike minimum donation &amppound;1,500, to Scope, the cerebral palsy charity, which is currently inviting able-bodied adventurers to sign up for a 'life-changing experience', such as its Everest expedition &amppound;3,500: 'You'll spend 13 days trekking in the footsteps of Sir Edmund Hillary...'Once the tourists have signed up, the charity provides advice on fundraising the full amount and, perhaps more importantly, reassurance that it is perfectly ethical to ask donors - in Scope's name - to fund life-changing experiences for people who are lucky enough not to have cerebral palsy. 'Not only are you dedicating all your spare time to fundraising the minimum sponsorship, which is a challenge in itself,' it soothes, 'you are also undertaking a difficult and intense physical challenge which will require lots of training and mental courage whilst on the trip itself.'Credit for the astonishingly low death rates on these adventures, which are now offered by all but the greenest charities, should probably go to the challenge organisers, usually dedicated adventure-tourism businesses which are themselves familiar with the challenge of guiding puffing tourists up and down the worn slopes of Kilimanjaro, dragging them round the ice on dogsleds or applying their blister plasters on the Great Wall of China. Indeed the choice of challenges is such that many aspiring altruists now find it simpler to approach a travel company first, pick a holiday and only then choose from a drop-down list of charities prepared to endorse their outing. Meningitis or colonic cancer Cats or people Cats with meningitis Clearly, it makes fundraising sense to pick the most affecting combination.Once the charity has endorsed your trip, it is a simple matter to contact a local paper, promise to shave your head and set up a Justgiving page, where the rigours and privileged nature of this expedition can be shamelessly puffed up, in the manner of modern charity, and the question of its funding readily obscured. 'Every penny goes to charity x,' the trippers might say or: 'The money goes straight to y' - neglecting to point out that, in these arrangements, the travel company will routinely bill the charity for the cost of fundraisers' holidays.Understandably, given its popularity, some would-be fundraisers are beginning to wonder if this emphasis on adventure does not discriminate against more delicate and hedonistic vacationers. It would make no difference to Harry's Aids orphans, after all, if their money came on the back of a free wine-tasting trek round South African vineyards, a gondola safari round Venice or a paid poisoning tour of Corfu 'in the footsteps of Lord Mandelson'. The only challenge would be passing the jaunts off as altruism.For as much as both charities and their licensed holidaymakers insist that the ethics of free holidays are an irrelevance, considering the sums they raise for good causes, their determined misrepresentation of these trips as 'challenges' only betrays an acute sensitivity about the arrangement. Why are extreme heights, extreme dust, extreme temperatures routinely involved So that even the participants won't realise that the trips are as polluting and as spurious as any old trek, though more morally offensive, given the routine abuse of donors' generosity. With the charities' blessing, they are persuaded to plough half their gift into tourism.Committed, as royals, to a lifetime's sponsorship, it was no surprise to see William and Harry balancing, in exemplary style, both their charitable commitment and the challenging, yet bonding aspects of yet another futile charity trip. 'We never get to spend any time together,' added the littler of the young princes. So tragically that, for once, you wondered what was wrong with Boujis.Adventure travelCharitable givingMonarchyInternational aid and developmentguardian.co.uk &ampcopy; Guardian News & Media Limited 2008 | Use of this content is subject to our Terms & Conditions | More Feeds
    2008-10-26 12:12:22
  • Nick looks for India's first TJ - toon jockey

    New Delhi Oct 24 ANI/Business Wire India: Move over VJ's and RJ's, Nick - the fastest growing kids' entertainment channel now gives India its first TJ with the launch of its mega initiative - Nestle Munch 'Nick Kaun Banega Toon Jockey'. Just when the festive mood sets in and kids' are wishing for a dhamakedar diwali gift, Nick adds excitement to their celebrations by giving them what they want - a chance to be famous on Nick and be the boss by getting the power to control their favourite channel. Kids will decide what shows should play and at what time on Nick! Staying true to its belief that all kids are equal, Nick will not stress kids with auditions, tests and a judging process. Every kid in the country has an equal chance of becoming a 'Nick Toon Jockey'. To win kids simply need to tune into Nick between 4pm to 8pm daily and answer simple questions. And it does not end there! Kids can keep winning exciting daily prizes like Ipod shuffles and laptops through the period in addition to the grand prize. Toon Jockey is a four-week activity from October 20 till November 16. So kids get geared up to win your ticket to fame. To participate in the Nestle Munch 'Nick Kaun Banega Toon Jockey', kids have to tune into Nick daily from 4pm to 8pm and answer a simple question and send in their entries by Nick always believes in giving kids what they want. In a recent survey conducted by Nick across 15 cities in India where 2300 kids were surveyed, it was revealed that 31 per cent wanted to be famous on TV rather than have good looks or travel abroad! Therefore Nick's 'Toon Jockey' reinforces the results of the survey by making their wish come true. Nina Elavia Jaipuria, Senior Vice President and General Manager said, Nick India "Nick has a deep insight into what makes kids tick and we always look for new and innovative ways to connect with them. Toon Jockey is yet another novel endeavour that will help kids fulfil their wish this festive season. We hope that kids can truly live out their dream by being Nick TJ's". Bani, MTV VJ and an ex-roadie said"It sounds like an amazing platform for kids as they will be able to learn and see what it takes to be a proper Jockey. It will be great way to groom our country's future Jockeys." Nick will support Toon Jockey with a robust 360-degree marketing campaign through cinema tie-ups, out-of-home advertising, high outdoor visibility and massive van activation in key markets. The campaign will reach out to kids all over the country spanning 40 cities in India and will cover metros such as Mumbai, Delhi, Kolkata, Bangalore as well as other small cities in Maharashtra, UP, MP and PHCHP markets. In addition, Nick will also interact with kids through yet other touch point across 7 cities at Westside Stores. Nicktoons - Spongebob Squarepants, Dora, Perman and Ninja will tour across Mumbai, Delhi, Kolkota, Lucknow, Jaipur, Indore and Bangalore to meet and give them tips on being a TJ. ANI
    2008-10-24 08:00:00
  • Teenager killed falling from HGV

    A teenager dies falling from the side of a heavy goods vehicle as it travels through Norwich...
    2008-10-24 07:00:00
  • Celebs' incredible check-in pseudonyms revealed

    Melbourne, Oct 24 ANI: If you hear a steward in a five star hotel calling out for some 'Miss Lollipop', do make an effort to look into that direction, for this stranger with the funny name might turn out to be none other than Angelina Jolie. Celebrities like Angelina Jolie, Brad Pitt, Jennifer Aniston, George Clooney, Britney Spears, and even Sir Paul McCartney use pseudonyms when they check into hotels to avoid the prying eyes of the media and fans.And some of the fake names include Mr and Mrs Ross Vegas, Sir Humphrey Handbag, Alotta Warmheart, John President, and even Mr Donkey Ass.When together, Brad Pitt and Jennifer Aniston used to sign into hotels as Mr and Mrs Ross Vegas. And now with Angelina Jolie, Pitt registered them as Bruce and Jasmine Pilaf, when they checked into California's Parker Palm Springs hotel. Jolie uses the alias Miss Lollipop, while Pitt often uses the name Carl Con Carne, when they are travelling alone in secrecy.As the couple met on the sets of 'Mr and Mrs Smith', Jolie is having great fun signing in as Mrs Smith. She also likes to use the name Miss Manners.Singer Elton John uses a range of favourite aliases, including Brian Bigbun, Bobo Latrine and Sir Humphrey Handbag. And if you don't know who Apollo C Vermouth is, then take a look at the picture of Paul McCartney on any Beatles cover, for that's the name this veteran uses when travelling or backing another singer or group anonymously. Britney Spears enters her name as Alotta Warmheart when she wants to travel incognito or wants to avoid her fans.Actor Matt Damon has utilised his middle name to make Matthew Paige, and his mother's maiden name to get the alias Matthew Carlsson-Paige. But the actor claims his favourite is John President. "Being referred to as Mr President all the time is very gratifying," News.com.au quoted him as saying.And Johnny Depp uses the weirdest of pseudonyms that include Mr Stench, Mr Oddpong, Mr Drip Noodle, Mr Donkey Ass."Instead of using Smith or Jones, I derive a lot of pleasure from booking airline tickets or checking into hotels under absurd, often indecent, pseudonyms I do it when I am certain they don't know who I really am," he said. "It's hilarious to get a wake-up call at some ludicrous hour, like 5.30am, and the guy has to say, 'good morning, Mr Stench, good morning, Mr Drip Noodle, you have to get up now'." George Clooney has confessed that he used to check into hotels as Arnold Schwarzenegger. "It was the funniest thing in the world, because they knew I wasn't Mr Schwarzenegger, but they had to call me that and it was really enjoyable watching their faces when they did," he said. And it might seem odd, but one of the most beautiful faces in Hollywood, Marilyn Monroe used the pseudonym - Zelda Zonk.And the royal family of Britain is not far behind, when it comes to hiding behind fake names.Prince Charles uses an alias Charlie Chester when visiting a London club to see A Night at the Opera. One of his titles is the Earl of Chester. He has also used Charles Renfrew and travelled as Mr Perkins.The Queen and Prince Philip also used aliases when they visited a London some years ago. However, they couldn't' pull it off well and were recognised eventually. ANI
    2008-10-24 03:00:00
  • HYDERABAD/NEW DELHI

    ECO7Economy/Aviation/NationalNo retrenchment in Air India, says aviation minister LeadHyderabad/New Delhi, Oct 16 IANS There will be no retrenchment of employees by state-owned carrier Air India, civil aviation minister Praful Patel said in Hyderabad Thursday. The statement came minutes after his ministry spokesman said in New Delhi that the airline would offer three to four years' leave without pay to about 145,000 employees instead."There will be no retrenchment in Air India," Patel told reporters on the sidelines of a conference organised as part of India's first civil aviation show India Aviation 2008. "My sympathies are with those employees laid off by the private airlines but this is an issue that other ministries such as the labour ministry will have to deal with," he said.The statement came a day after India's biggest private sector airlines, Jet Airways, announced it would retrench around 1,900 employees to cut operational costs. A civil aviation ministry spokesperson said in New Delhi that Air India would not retrench staff, but could offer leave without pay for three to four years to 15,000 employees.Those who take up the offer would be taken back if they wished, at the same designation and the last drawn salary, he added."Nacil National Aviation Co of India Ltd that owns Air India is not mulling any layoff. We are considering offering three to four years leave without pay package to people who opt for it; 15,000 employees are eligible," the spokesperson said in a statement.Air India's total staff strength is around 23,000. In Hyderabad, Patel said he hoped state governments would ensure there would be no law and order problems following the retrenchment of 1,900 employees announced by Jet.Emphasising the importance of aviation infrastructure at the conference titled "India Aviation: Scaling new heights", he said: "Some time in the '60s, a US president had said 'We don't have good roads because we are rich. We are rich because we have good roads'. The same applies to India - we will be rich if we have good roads and also good aviation infrastructure."Patel went on to add: "We have not achieved our full economic potential because we have not built infrastructure. We have to make our airports passenger and cargo hubs that can become the drivers and engines of growth."The minister said India would be spending billions of dollars over the next few years not only to build airports through the public-private partnership route, but also on air traffic control, aviation security and aviation infrastructure."We need the whole gamut of aviation infrastructure," said Patel."India will be spending $30 billion on airport modernisation," said aviation secretary M. Madhavan Nambiar.Although India is the ninth largest aviation market in the world, air travel penetration in the country is low with per capita trips standing at at 0.02, compared to 2.2 in the US and 1.2 in China.--Indo-Asian News Servicearj-san/ank/jg519 Words*16101423
    2008-10-16 05:00:00
  • Bollywood acknowledges only success, not talent: Diya Mirza

    ENT2Entertainment/CinemaBollywood acknowledges only success, not talent: Diya MirzaBy Robin BansalNew Delhi, Oct 13 IANS Bollywood runs on "herd mentality", acknowledging only the successful films of actors and not their talent, says actress and former beauty queen Diya Mirza.Missing from the big screen since her cameo in the box office dud "Krazzy 4", Diya hopes that her off-beat film "Bits and Pieces" opposite Rahul Bose is released soon.She attributes her absence to the failure of her films and the industry's "biased" attitude towards her."It was important for me to back off from films. I started my career on a good note with big banners, good producers and good actors, but the films didn't do too well. We live in an industry Bollywood that runs on a herd mentality. It functions only on the number of successful films you have, not your talent," Diya told IANS in an interview.Diya won the Miss Asia Pacific beauty pageant in 2000 and forayed into Bollywood in 2001 with Gautham Menon's "Rehnaa Hai Terre Dil Mein" opposite R. Madhavan. The film did average business at the box office. But after that most of her films including "Deewaanapan", "Tumko Naa Bhool Paayenge" and "Tehzeeb" sank without a trace.In seven years, Diya has failed to deliver a memorable performance in the lead.She was, however, seen in cameos in hits like "Parineeta", "Lage Raho Munnabhai", "Honeymoon Travels Pvt. Ltd." and "Shootout at Lokhandwala". She also made special appearances in box office hits "Heyy Babby" and "Om Shanti Om".Not many know that the actress also worked in an offbeat project - National Award winning director Manmohan Mahapatra's "Bits and Pieces" opposite Rahul Bose. But the film is still awaiting release." 'Bits and Pieces' is ready and sitting in the can since last year. Unfortunately, some good films don't see the light of day. I am really sad people didn't get to see the film despite its diverse story and strong characters. I hope it is released," she said.Diya currently has five projects in her kitty - "Acid Factory", "Johnny Mastana", "Alibaug", "Kaun Bola" and "Kisaan".The actress is more excited about "Kaun Bola", which is Arshad Warsi's first home production."I play a girl called Gehna in 'Kaun Bola' that is perhaps the meatiest role I have ever played. It is a character I instantly fell in love with. She is perhaps the most real character I've done in commercial movies so far. There are very few characters that are so real that you can associate with. There is a lot of me in the film," she quipped.The film is written by Arshad and also stars Boman Irani."It is a funny, light-hearted as well as an emotional film. It is not a senseless comedy like we have these days."Diya says she is looking forward to exploring herself as an actor in her forthcoming projects and carving a niche for herself."I need to find my own foothold. Even if I do a small film, I need to explore myself now. Whatever I'm doing right now is satisfying me both personally and professionally. People will see a tremendous change in my upcoming films. I am working very hard to get it right this time," she said.--Indo-Asian News Servicerob/ar/mv/rn600 Words**13100832
    2008-10-13 00:06:06
  • Adoor to accompany 'Four Women' to Vienna film festival

    INT13International/CinemaAdoor to accompany 'Four Women' to Vienna film festivalBy Mehru JafferVienna, Oct 5 IANS Two Indian films and a documentary from Nepal will be screened at the Viennale, the largest and most exciting film event in Austria that opens here Oct 17.European fans of Indian cinema will get to watch "Four Women" Naalu Pennungal, Adoor Gopalakrishnan's celebrated film about a virgin, a prostitute, a housewife and a spinster, along with Nishitha Jain's unique documentary "Lakshmi and Me" that explores the relationship between the filmmaker and her domestic help."A couple of my films have been shown in Vienna in the past. But this is the first time that I will accompany my film "Naalu Pennungal" to the Viennale. This is indeed a privilege and honour for me and I look forward to discussing my work with the audience," Gopalakrishnan told IANS in an email interview."Naalu Pennungal" had its world premiere at the Toronto International Film in September 2007 and was later screened at the 51st London film festival.According to Gopalakrishnan, the film has already been screened at over 20 international film festivals.Vienna audiences will watch "Naalu Pennungal" along with the veteran film director with the snow white mane. Gopalakrishnan will answer questions about the film after the screening."Hami Kunako Manche" We Corner People by Nepal's Kesang Tseten will be screened in the documentary section.The Kathmandu-based Tibetan filmmaker told IANS that he is pleased his film is participating in the Viennale."My work is unknown in Europe and I believe the Viennale is a good festival," Tseten said in an email message, adding that he is unable to travel to Vienna as he is busy editing another film."The Viennale is hardly a fan of Indian cinema. I am so happy that there are two Indian films this year. I will watch them both and will see 'Hami Kunako Manche' with my friend from Nepal," Gerlinde Seitner, an Indian cinema fan, told IANS.Viennale director Hans Hurch said with a smile and a shrug that it is true he does not watch Indian cinema."Lagaan" is one film that he has seen. He promises to look at more Indian films in future.During the festival some 300 features, documentaries and short films will be screened from around the world. On the sidelines a variety of short and experimental films are scheduled, including an impressive tribute to Bob Dylan and the master musician's relationship to films. The second tribute is to German filmmaker Werner Schroeter, who will be present at the festival.The annual festival prides itself on showcasing independent cinema not seen elsewhere. Films do not compete at the Viennale and the audience of mostly young people does not come here in search of stars.The focus at the Viennale has been on watching and talking about filmmaking and here each film is considered a star.The focus this year is on Latin America, with Portuguese filmmaker Miguel Gomes a special guest who will accompany his 2008 film "Our Beloved Month of August" to the festival.--Indo-Asian News Servicemehru/jg551 Words**05101233
    2008-10-05 03:00:00
  • Malaysian Indian youth to explore India

    Kuala Lumpur, Oct.3 ANI: Malay Indian youth may soon get a chance to explore India under the "Know India Programme KIP".According to a report in the New Strait Times, applications have been invited for a three-week stay in Madhya Pradesh and Haryana. Under the programme, students and young professionals of Indian origin from all over the world, will be able to share views, expectations and experiences with their Indian counterparts in a move to promote better understanding of contemporary India.Although the Ministry of Overseas Indian Affairs MOIA covers the cost of the stay in India, the applicants themselves will fund air travel on economy class to India initially.The Indian High Commission will reimburse half of the return airfare after participants return to their home country with proof of purchase and their air tickets.Youth of Indian origin from 32 countries, including Malaysia, have been invited to apply for this one-in-a-million opportunity.Applicants must be able to speak good English.Since the project started in 2004, 235 people aged 18 to 26 of various backgrounds have benefited from the experience.Applications for the next trip, the 10th KIP visit, will close on October 15. ANI
    2008-10-03 23:00:00
  • KATHMANDU

    INT28International/Diplomacy/EconomyNepal's Terai party wrests tax relief for Indian transportersKathmandu, Sep 30 IANS Nepal's debutant Terai Madhes Loktantrik Party TMLP, which emerged as the fifth largest party in the April general election, has been able to wrest a major tax relief for Indian vehicle owners, especially transporters, plying along the border.The TMLP, formed by former ministers and lawmakers from national parties to espouse the cause of Madhesis - people of Indian origin living in the Terai plains, paralysed the interim parliament Monday and relented only after Finance Minister Baburam Bhattarai agreed to withdraw the new cess imposed on Indian vehicles entering Nepal even for a very brief period.Last year, the then finance minister Ram Sharan Mahat had waived tax on Indian vehicles that entered Nepal provided they returned within 24 hours. India also reciprocates the gesture for Nepali vehicles entering India for a day.However, this month, the first Maoist budget unveiled by Bhattarai slashed the waiver, partly in a bid to raise funds for the ambitious budget and partly to regulate traffic in the border areas.Soon after the diktat, protests erupted on the Indian side of the border, with the ruling Bahujan Samaj Party BSP of India's Uttar Pradesh state and other Indian organisations demonstrating against it.The TMLP took up cudgels on behalf of the protesters, obstructing the constituent assembly - Nepal's interim parliament - and demanding that the decision be revoked.Hridyesh Tripathi, a former minister and powerful Terai MP, said the tax would hit the passage of goods from India and would affect people living along the border, creating red tape and additional complexities.Also, people living in the border areas have relatives in both countries and are wont to travel across the border for education, work and medical treatment oftener than travelling to Kathmandu.Finally, the finance minister gave an undertaking in writing late in the evening, agreeing to withdraw the levy on Indian vehicles that entered Nepal only for a day. Transporters on both sides of the border have also been complaining of lack of security and extortion by both security and customs officials as well as political parties. --Indo-Asian News Servicesud/sh/dg382 Words*30091224
    2008-09-30 03:00:11
  • When some shop assistants, hotel staff go extra mile to please customers

    INT47International/Society/BusinessWhen some shop assistants, hotel staff go extra mile to please customersSydney, Sep 29 IANS Some shop assistant or the hotel staff in the service sectors may go the extra mile in pleasing customers, even if it involves erring on the side of conscientiousness. So far so good. But when these employees use their organisation's resources or break its rules, do they benefit or damage the organisation Research by Queensland University of Technology QUT business student Cheryl Leo is shedding light on the types and motivation of employees who go out of their way to oblige their customers. Based on detailed interviews with 22 frontline service employees regarding their customer interaction, Leo discerned three types of what she described as "pro-customer defiance." "I found some employees will change the service delivery to benefit a customer, such as the travel agent who, when a client hadn't paid on time and had lost his booking, phoned around other agencies to find him a seat on the same flight at the original price," Leo said. "A second category is related to information-giving, for instance, an employee might tell a customer they could buy the same item cheaper down the road.""One participant in my study even hinted to a customer that his organisation wasn't acting fairly and approaching the ombudsman might be the best way out." Leo said employees sometimes used more organisational resources than authorised to satisfy customers, according to a QUT press release."An example of this was the hotel employees who took the car of a guest down to the garage and detailed it themselves using the hotel's equipment because they knew the guest was going to propose to his girlfriend in the car that day and no other car valet service was available." Leo said employees appeared to step outside the norm for customers when they felt empathy for them or if they disagreed with the organisation's policies and procedures. "Some participants expressed a feeling of righteousness in their actions. They saw it as a moral action," she said. "Some study participants said they did it because it was 'always right to help others' or 'if it was me, I would want to be treated this way'." Leo said her study grew out of the rising trend of customer advocacy where large organisations such as banks used an 'internal ombudsman' to champion the cause of customers: "I am looking at what is an informal sort of customer advocacy." Organisations needed to understand this phenomenon because while going the extra mile could increase customer loyalty, it could form loyalty to the employee rather than the service organisation and if the employee leaves, the customer may go with them, she said. "Employees could also risk bringing their organisations into disrepute or create service inconsistencies which unnecessarily raise customers' expectations to an impossible level. It may also be costly or unprofitable for the organisation." --Indo-Asian News Servicest/dg521 Words29091639
    2008-09-29 07:03:18
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